You have a perfect command of the French and English languages?Are you also comfortable working at night?As a Customer Care Agent For a worldwide logistic campany , you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)We are looking for you!!Do not hesitate to send us your application.Your mission will consist in :- Ensure a good management of the various customer transactions- Embody, promote and enhance the image, products and services of the brand.- Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations- Comply with the group’s policy and procedures in terms of security and confidentiality   – A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken- A high level of interpersonal communication skills- Mastery of customer relationship management (CRM) techniques- Good interpersonal skills- Ability to demonstrate a high level of empathy and understanding of the interlocutor’s speech and needs- A customer-oriented attitude (Smile, courtesy, empathy, active listening).

Respect des règles

Extraversion

Distance émotionnelle

Travail en équipe

Conventionnel

Flexibilité

Implication au travail